Returns, reprints & problems
Custom stickers are made specifically from your artwork, but we always want to put genuine production or delivery problems right.
Custom-made orders
Because personalised and custom-made goods are produced specifically for you, change-of-mind cancellation rights may not apply once production has begun. This does not affect your statutory rights.
Faulty, damaged or incorrect orders
If your order is faulty, damaged, not as described or different from the approved specification, email hello@stickerlane.co.uk promptly with your order number and clear photographs. We will assess the issue and provide the appropriate remedy, which may be a reprint, replacement or refund.
Artwork and colour
Screens and printed materials reproduce colour differently. We cannot normally replace an order for minor screen-to-print variation, spelling contained in approved artwork, or low-resolution artwork that was explicitly accepted.
Before returning anything
Please contact us first. We will provide instructions where a physical return is needed. Nothing in this policy limits rights provided by UK consumer law.